Service & Support

From choosing the machine to running, maintaining and supplying its parts — one team in Kuwait responsible for every stage.

01Service lifecycle

From supply to technical support

02Services

Technical consultation

We define the right machine and configuration by material, size and volume before you buy, and map the line stages where needed.

Supply

We follow manufacturing, shipping and clearance until the machine reaches your site.

Installation & commissioning

Our Kuwait team prepares the site with yours, installs the machine, runs trials and adjusts it until it is production-ready.

Operator training

Hands-on training on operation, software and daily care — on your machine, with your material.

Preventive maintenance & repair

Scheduled visits to reduce unplanned downtime, and repairs that diagnose the cause before parts are changed.

Technical & remote support

Support by phone and WhatsApp, diagnosis from photos and video, and site visits when needed.

Spare parts

Consumables and components for the machines we supply, with photo-based identification.

03Annual maintenance contract

For woodworking, laser and CNC workshops in Kuwait. Visit count and price are set in the contract offer by machine type and number.

Scheduled preventive visits

Fixed dates through the year, planned around your production, instead of waiting for the machine to stop.

A checklist per machine type

Fixed items checked on every visit, such as 22 items for an edge bander and 21 for a panel saw.

A report after every visit

What was checked and adjusted, and what needs replacing soon, so parts are ordered before a failure.

Priority when a fault occurs

Contract machines get priority response and visits when anything stops.

04Service request

Describe the fault and attach a photo or short video if possible. A technician contacts you during business hours.